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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lauren S

July 24, 2026

5  out of  5
rating by Lauren S
"Everything about my experience with State Farm has been so positive! I saved over $300 a month on home insurance bundled with auto. Definitely recommend! And Amy helped me out a ton!"
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noelle knepper

July 23, 2026

5  out of  5
rating by noelle knepper
"Amy Patton answers any insurance questions i have in a way that helps me truly understand my coverage! I know i can contact her and expect a response super fast! She is an extremely caring person who goes above and beyond and truly cares about her clients needs. She is professional, knowledgeable, and took the time to explain all of my insurance options in a way that was easy to understand. I know i can trust her and I’ve had such a strong relationship bond with her over the years! I highly recommend her to anyone looking for outstanding customer service and insurance expertise!"
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Candace Jackson

July 23, 2026

5  out of  5
rating by Candace Jackson
"Amy was so wonderful with my mom! She took all the time necessary to help mom come up with the insurance plan that best met her needs and budget-since she is on a fixed income. My husband and I have also had Amy to help us navigate getting a life insurance policy for one of our sons. We loved working with her, and would call her again in a heartbeat!"
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Andrew Barnett

July 23, 2026

5  out of  5
rating by Andrew Barnett
"Great experience with Amy. Walked me through step by step of what type of insurance I should go with and what plan to choose. Thank you Amy for all your help"
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Steven Pence

July 22, 2026

5  out of  5
rating by Steven Pence
"Traci was professional, efficient and overall excellent customer service."
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David Taylor

July 22, 2026

5  out of  5
rating by David Taylor
"Amy was very helpful when I was getting my boat insured and she was very patient with me because I did not have all the information I should have had"
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Kevin J Fox

July 22, 2026

5  out of  5
rating by Kevin J Fox
"Great service and communication"
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Bernie Griffith

July 22, 2026

5  out of  5
rating by Bernie Griffith
"I love dealing with this group. They are easy to understand and are quite knowledgeable. Nothing beats having a great local insurance agent who is easy to reach. Looking forward to working with them."
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Jennifer Marteny

July 19, 2026

5  out of  5
rating by Jennifer Marteny
"Jim was absolutely amazing to work with. Very caring, attentive and patient!"
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Shaunna Freeman

July 7, 2026

5  out of  5
rating by Shaunna Freeman
"I am truly so grateful for my experience with State Farm especially working with Amy Patton. As a business owner, opening my first shop, she made sure that I was receiving quality insurance and thought of things I didn’t even have on my radar to keep us safe! The rate was affordable, and she worked hard to ensure that I got the best results! Thank you so much!"
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Joshua Mckee

June 17, 2026

5  out of  5
rating by Joshua Mckee
"Amy was great to work with. She was able to cut my car insurance cost over half what I was previously paying and also got me great home insurance deal as well."
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Megan Slagle

June 9, 2026

5  out of  5
rating by Megan Slagle
"A friend referred me to State Farm and Mr. Hoy's office. I ONLY SPOKE TO HUMANS! I wasn't sent to a call center out of state or an AI lady, I spoke to Amy and she was incredibly helpful, listened and answered all my silly questions about insuring my home and my car. She was thorough in asking all the questions about my home and was patient while I found some of the answers and even measured my fence (not that it would have mattered), but it mattered to me to measure it since she asked, so she waited. I switched from Nationwide and will be saving a ton of money. Thank you so much! Switching was painless and I wasn't ever put on "hold" if I was, we just conversed like humans. Thanks Again!"
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christopher lewis

May 28, 2026

5  out of  5
rating by christopher lewis
"Phenomenal service. Amy was quick and prompt. I really appreciate StateFarm taking care of my needs."
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Phillip Lambert

May 21, 2026

5  out of  5
rating by Phillip Lambert
"Great customer service got everything figured out for me and helped me understand the policies that I was paying for and very polite"
We responded:
"Thank you so much Phillip for the positive review! It means so much to me and my team when we get this feedback. We go out of our way to have the best customer experience possible, if we can do anything else for you please reach out anytime"
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Shannan Jursa

May 13, 2026

1  out of  5
rating by Shannan Jursa
"In my experience, Rob was willing to overlook his staff using an elderly woman to provide her son's SSN and additional sensitive information to access his policies that were assigned to me. They then changes all of his information, address included, to that of his Mom, all to try and sell ONE auto policy. Fortunately for Rob, he found a way top sell a lot of life insurance policies (I have concerns) so @statefarm is willing to overlook his noncompliant practices. Instead, when I threatened to report this kind of activity to the State of Ohio Department of Insurance, MY contract was terminated. But congrats Rob, you are such a success..."
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Turaysia Rodgers

May 13, 2026

5  out of  5
rating by Turaysia Rodgers
"Amy was super nice and very helpful in helping me get full coverage insurance ☺️☺️"
We responded:
"Thank you Turaysia for the review! Amy is so very nice and helpful, we really enjoy having her on the team "
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max cardone

May 12, 2026

5  out of  5
rating by max cardone
"Gave me a great quote for exactly what I needed nothing more nothing less. Highly recommend"
We responded:
"Thank you Max for letting me know how my team is doing, I will pass on the positive review to them! "
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Shawn King

May 4, 2026

5  out of  5
rating by Shawn King
"Answered my questions openly and honestly! Great to have a local office to call with questions."
We responded:
"Thank you for seeing the value in having a local agent, we really appreciate the review. If we can help in any way please reach out "
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Chase Roy (Call Of Doggys)

April 2, 2026

5  out of  5
rating by Chase Roy (Call Of Doggys)
"Best people to work with. They can and will do anything to make sure you get the coverage you want at the price you want."
We responded:
"Thank you Chase, we always strive to above and beyond for all of our customers! "
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Tyler Coulter

April 2, 2026

5  out of  5
rating by Tyler Coulter
"Jim was very helpful, he went into extreme detail and broke it all down so and made absolutely certain i was getting the lowest possible price"
We responded:
"Hi Tyler, Jim is very detailed oriented and does a really good job explaining coverages. Thank you for letting us know how we are doing! "
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Danielle Blevins

April 1, 2026

5  out of  5
rating by Danielle Blevins
"Amy Patton was very helpful in establishing new auto insurance. She made it so easy and seamless. Shopping for auto insurance is always a dreaded task for me but Amy made it so much better, even pleasurable. Her personality came through the phone and you could tell she was just a bundle of joy. Thank you Amy for making this a great experience for me!"
We responded:
"I agree, shopping insurance can be dreaded but we try to make it as easy and painless as possible! Thanks for letting me know how Amy is doing "
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Alexis Cochran

March 27, 2026

1  out of  5
rating by Alexis Cochran
"Told me to cancel the previous policy now aren’t covering me. Don’t recommend this company and or Jim. Awful."
We responded:
"Hi Alexis, I was concerned when I read your review and I don't see your name in our book of business. I assume you are leaving this review for someone else which is fine but I can't comment on a situation that I'm not sure who we are referring too. What I can say confidently is that Jim and or my agency is not awful. I know this by the rave reviews I get about Jim almost daily, from the over 100 5 star reviews I've gotten over the last 3+ years from customers all over Ohio and PA. I know my staff, the processes that I put in place and the strong work ethic we all have to make sure customers are taken care of to the best of our ability. When we take on new customers, we take the information that is given to us and submit it to the company. We don't make underwriting decisions from the office in anyway. If you or someone else doesn't like our office for some reason, that is your prerogative, but calling one of my best team members awful for something out of their control is not acceptable. I wish you the best going forward "
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Ralph Carsone

March 27, 2026

5  out of  5
rating by Ralph Carsone
"Working with Amy Patton has been such a positive experience. She made the whole process of switching from our previous provider simple and stress-free. She was very responsive, and easy to work with. It’s rare to find someone who is both professional and genuinely caring like she is. I would not hesitate to recommend her one bit."
We responded:
"I'm so happy that working with Amy was such a positive experience, she really does do an awesome job"
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Stefanie Wainwright

March 23, 2026

5  out of  5
rating by Stefanie Wainwright
"Amy Patton went above and beyond for me when I was newly divorced and needed my own insurance for the first time. She was so patient to explain everything to me so I understood it fully. She was so helpful sending me personal reminders on important dates, and my payments. She also found the BEST price for my coverage, and did it so easily. She not only had all the expertise, knowledge and resourcefulness. She also gave me grace, peace, and friendship when I needed it so desperately. We remain friends today, and she finds ways to support and encourage me, even from hundreds of miles apart. Truly one of a kind. Highly recommend!!!"
We responded:
"I love this review! Amy is such a kind hearted person and really does go above and beyond whether she is very close with you or meeting for the first time. I know as a business owner how lucky i am to have her on my team and as a friend. Thank you so much for leaving the kind words about Amy"
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joseph burnside

March 12, 2026

5  out of  5
rating by joseph burnside
"Jim did a great job getting me auto insurance. 10/10 would recommend"
We responded:
"Hi Jospeh, thanks for letting us know how Jim did. Jim loves helping others with their insurance needs, please let us know how we can help going forward "